General Inquires:

Q: What is VESA 75, VESA 100 ... ?
A: VESA stands for Video Electronics Standards Association. It's a non-profit group of companies that set standards to a/v equipment. If the mount says that it's VESA 75 compatible it means that there should be 4 holes on the back of your monitor spaced 75 mm apart (about 3") in a square shape. If it's VESA 100; the holes should be spaced at 100 mm (about 4"), and so on ...

Q: How do I know that the mount will fit my monitor / TV?
A: You can check if the set is VESA compatible by reading the manual, or you can measure the holes on the back of your set. For small TVs or monitors please make sure that it's VESA 75, 100 compatible. For medium plasma / LCD TVs please make sure that the horizontal spacing of the holes on the back is no more than 20", and if you're purchasing one of the bigger brackets, keep in mind that the maximum horizontal span is about 30 1/2"

Payment:

Q: Do I need PayPal account to make a payment?
A: No. We use PayPal as our gateway. You can use Master Card, Visa, AMEX, Discover or PayPal. However, if you owe a PayPal account, PayPal will direct you to pay directly from your PayPal account.

Shipping:

Q: How often do you ship?
A: Our shipments are made daily.

Q: What is the method of shipping?
A: All items are shipped via Canada Post expedited delivery. Tracking info is provided after the shipment is made.

Q: Would you send by any other method?
A: We will send any method you wish, however please contact au first for a quote.

Q: Do you combine shipping if I buy more than 1 item?
A: Yes.  Every next item is usually less than 50% of the original shipping price.